Moving Claims

At Elephant Moving and Storage we strive to maintain the highest quality services.

Our movers work hard to get your valued possessions moved safely across town or across the country. Occasionally, however, despite all efforts and precautions, small damages may occur. It is important to remember that all claims must be submitted in writing.

A phone call will not be sufficient to process your claim! If you have a damage claim the best way to begin the claims process is to submit your claim to our claims department by emailing claims@elephantmovingaustin.com.

Please include your name, the date of your move, a description of the item and the damage that occurred, the value of the item, and what you are asking for as compensation. If you have photographs of the damage please send those along with your claim.

Be advised that damage claims will be limited to $.60 per pound per article as noted on our local and long-distance moving contracts unless increased insurance has been purchased. This is the basic level of liability that is included automatically and free of charge in the rates for moving. If you purchased additional moving insurance coverage through MovingInsurance.com then you must submit your claim directly to them online at http://www.movinginsurance.com/claim/login.asp. For any damage to floors, walls, doors, and painted surfaces, Elephant Moving’s liability is limited to $50.00.

Also, please note that pressed wood and particle board furniture are exempt from any third party insurance (such as coverage purchased from www.movinginsurance.com) or increased valuation coverage (claims are limited to the basic coverage of $.60 per pound). This furniture is not stable, and is not meant to travel fully assembled. If you have questions about the claims process or insurance for your move please feel free to call our office and we will be happy to assist you.